Policies & Procedures

I always recommend facilities create at least four Policies & Procedures (or handbooks) to make available to all staff/caregivers and administration.  Medication Management and Administration policies are especially important because it’s a serious and big responsibility. Topics should include, but are not limited to:

  • Practitioner’s Orders
  • Medication Packaging
  • Reordering Medications Process
  • Medication Storage
  • Medication Documentation
  • Controlled Medication
  • Psychotropic Medication
  • Medication Errors
  • Medication Refusals
  • Resident Absences
  • Annual Reviews
  • Disposal of Medications

Emergency Preparedness is another important one.  Staff/caregivers should all know how to initiate the crisis management plan if they ever find themselves in an emergency.  I recommend including the following topics, at a minimum, in your policies and procedures: total evacuation locations, home environment, emergency food supply, winter storms, shelter-in-place, flood procedures, gas leak procedures, water shortages, electrical power outages, explosion procedures, bomb threats, chemical spills procedure, fire emergencies, and a post-crisis evaluation.

Don’t forget that there are other policies and procedures, especially those specific to your facility, which are of great importance.  Be sure that you have everything in place for not only your staff, but for your residents, too.